April 21st 2015 Release Notes: New Widget Agent Selector

Happy Tuesday everyone,

Over the past few days we’ve made the following changes:

  • Added the ability to select an existing agent when configuring a new widget
  • Improved the way we handle invalid data when importing shortcuts.
  • Improved @mentions in the Chat Portal Team Chat so that conflicts don’t arise when there are agents whose name starts with another agents name, i.e. @Christian and @Chris
  • Expanded the SnapEngage#sendTextToChat function so that people can send text to the agent only OR send text to the visitor.
  • Fixed an issue with the agent survey results from not always appearing when there were a large number of records.
  • Fixed an issue with html encoded characters showing up in the Admin Dashboard monitoring page.

Enjoy!