On this April 1st we are very pleased to announce our latest in a long line of commands to enrich your SnapEngage capabilities. As you know by now there are many commands you can execute as the agent to bring your visitor the best possible experience. You should be familiar with:
pause (great for when you need to stay logged in but don’t want to get new chats) and the online command (makes you available to chat again)
goto (activate cobrowsing to take your visitor to the information they are looking for and reload their browser)
transfer (transfer a chat to another agent) view (launch screenshare and remote control of your visitor’s desktop) share (share your screen)
and incase you ever forget about these commands (and many more) just use the help to bring up the full list
Based on customer feedback and the extensive amounts of data from a variety of sources we have implemented the fluffy command as everyone is demanding more fluffy!
In film they are demanding more fluffy!
In the streets they are yelling for fluffy!
Now you can add your very own fluffy and learn about creating shortcuts all at the same time!
You will login to your SnapEngage account then go to the ShortCuts tab. On the left you will create the name of your command, in this case fluffy then on the right side the command we are going to execute goto and the URL we are going to http://blog.snapengage.com/files/2012/04/fluffy_destroyer_of_worlds.jpg