September 29th, 2014 Release notes: Several misc updates

Happy Monday everyone,

Today we have the following changes:

  • Chat Portal: We now show the version of the Chrome OS the visitor is using in the Chat Portal
  • Chat Portal – Team Chat:Image extensions for embedded images within the Team and visitor chats are now case insensitive
  • Chat Portal:The visitor email no longer has to be all lower-case when using the \email command
  • Stats: Add a breakdown of Top Countries to Visitor Information report
  • Stats: Fix for issue where Visitor Information reports did not use the multi widget selection
  • JavaScript API: If, on your own mobile-optimized website, you have an inline button that allows your visitors to start a chat with you, you may want to hide the “Floating Button.” You now have the ability to do this using the same SnapEngage.hideButton() function you would use on the desktop. (Note: Once a chat is in progress on mobile, the floating button is necessary, as this is the only way for the visitor to restore a minimized chat.) If you wish to run this conditionally, you can use SnapEngage.isMobile() to do so:
    if (SnapEngage.isMobile()) {
      SnapEngage.hideButton();
    }