Coronavirus Symptom Checker Bot

Bot answering questions from four different people


Help people determine their Coronavirus symptoms and risk with chatbots. The beauty of chatbots is their levels of customization and uptime. This is particularly helpful when diagnosing rapidly changing scenarios. We created a ready-to-use Coronavirus Symptom Checker bot designed to support healthcare organizations around the world to reduce Coronavirus impact. In times where human resources are extremely valuable, software platforms, automation, and SMS messaging can make a difference. Chatbots can work independently, delivering high-quality care to identify Coronavirus symptoms and provide further assistance. If patients require further care, the Coronavirus Symptom Checker bot will leverage human chat teams for clinical follow-up.

Stay connected while staying apart

and live chat options provide critical support when it comes to identifying symptoms. Both solutions allow individuals to stay home. Whether mandatory or not, quarantine is happening across the globe. People cannot or do not want to leave their homes. Getting critical healthcare should be a non-negotiable.

People are turning to the web for answers. Connect with patients where they already are, and provide assistance to those who may feel vulnerable. The Coronavirus Symptom Checker bot also allows patients who are not at the highest risk to stay home, reserving much-needed hospital capacity for those most in need. 

Time is of the essence when it comes to Coronavirus symptoms. That’s why the Symptom Checker bot comes complete with questions poised to identify potential risks. Provide peace-of-mind, escalate cases, and help people identify Coronavirus symptoms and risks, all online.

Evolve quickly with tailor-made solutions

The healthcare industry has had an influx of patient inquiries due to the Coronavirus. At times when human capital is extremely valuable and time is of the essence, automation is vital. Manage requests quickly and effectively with the use of the SnapEngage COVID-19 Symptom Checker bot. The Coronavirus Symptom Checker bot is designed to: 

  • Virtually ask patients about symptoms, ensuring patients do not have to leave the house
  • Automate the patient process, allowing healthcare professionals to stay hyper-focused on most significant tasks 
  • Escalate patients to a healthcare professional as needed
  • Immediately make an impact, with a 30 minute onboarding 

Pivot quickly with Coronavirus Symptom Checker bot

Technology solutions, including the COVID-19 Symptom Checker bot, are designed with flexibility in mind. Utilize all resources at your disposal to ensure human capital is being tasked with only the most important duties. 

Mold the Symptom Checker bot to tailor to any health condition with customized messaging and routing options. Most importantly, enjoy assistance on set-up and automation creation. Utilize SnapEngage professional services and onboarding assistance to create a personalized and innovative chatbot experience that will provide the most value to patients.

Customized solutions with Professional Services

Technology serves high-quality information

SnapEngage partner, XSELL Technologies is focused on delivering support during the COVID-19 outbreak.

“XSELL Technologies understands the challenges many businesses are facing right now and stands ready to assist. XSELL is able to partner with businesses to rapidly deploy online specialist augmentation, empowering organizations to engage with customers to distribute and disseminate more accurate information consistently to people.”

~ Kathy Cambridge, Vice President, Client Success, XSELL Technologies

As the number of cases increases, so will the need for Coronavirus symptom checks. Automated screening tools, like the Symptom Checker bot, enable the healthcare industry to reserve human capacity and resources for those in need of immediate care.

The situation is quickly evolving. Stay tuned for continuous innovations, and stay safe. Contact SnapEngage to learn how we can help your business reduce the impact of Coronavirus (COVID-19) and easily identify Coronavirus symptoms.

Release Notes April 17: Guide Bot Button support for Facebook & SMS channels, Widget Distribution Feature



  • The Guide Bot button option is now supported with our Facebook and SMS channel integrations. In the SMS channel the user will be prompted to indicate their choice with a number: ”(1) sales (2) support” etc.
    Find out more about the Guide Bot Beta here.

  • We have released the new Widget Distribution feature from the closed Beta stage with an improved UI.
    The Widget Distribution tool allows you to have an origin widget installed on your site and use it as a funnel to distribute chats to other widgets.
  • Bot API: There is now an option to add a “button ID” to the buttons in the visitor chat box.
  • We have added Co-Browse feature specific messages to the ‘configure messages’ section so these can be customized or translated.
  • When the option to ‘Require sign in to view support request’ is enabled, chat agents configured in the widget can now view these transcripts as well, not just administrators.
  • We have improved the ‘Is Typing’ notification for all bots at the beginning of the chat, so the notification shows faster before the routing/assignment process.

Resolved Issues

  • Addressed a potential security issue, where an internal configuration endpoint could have been used by a logged in user to view the widget configuration of a different account.
  • Guide Bot: Fixed an issue when the guide bot proactive invite included a widget transfer button option
  • Bot API: Fixed an issue with the bot button message ID not being set correctly.
  • Hub: Fixed an issue where the ‘Agent Links’ section sometimes did not update when toggling between chats.
  • Fixed an issue where the chat case data was removed, when the option to ‘delete case data after it has been sent to the integration’ was enabled but sending the case to the integration failed.
  • Fixed an issue with the sub-admin permissions configuration: When the “Shortcuts” tab permission was set, the “Widget Distribution” feature was visible.
  • Fixed an issue with the Zendesk integration when a subdomain redirect is in place on the Zendesk app.
  • Fixed an issue where when “Notify all agents of each incoming chat” was enabled, agents who missed a proactive invite did not get auto-paused

Deprecation Notice

  • We are sunsetting the ‘Intelligent Pre-Chat’ feature going forward in favour of a new improved feature. This option will be announced soon. We will maintain support for current users of the intelligent pre-chat for the time being.
  • We have removed the and UserVoice knowledge base integrations after the discontinuation of these tools.