Take Advice from a Pro for a Winning Sales Chat Strategy

Navigating Sales
with Help from Hitch

Contributed by Kent Riggs, SnapEngage Sales

In this blog post I’m going to teach you how to be Will Smith. Ok, not actually Will Smith… but his character in the movie Hitch. If you happened to catch this 2005 flick you’ll remember Smith’s character is a tactful dating coach that facilitates manufactured serendipity. Much to the delight of his clients, he employs surefire tactics to woo the lady of their dreams no matter how many left feet they possess. Hitch crafts situations to paint his clients in a favorable light, and it works!

I’ll let you in on a little secret… sales is a bit like dating. It’s an old analogy that still holds true. It takes tact, attention to detail, and consistently staying ahead of the curve to win business in this crazy competitive environment. But if you go for the first kiss (or sale) too soon you’re going to get slapped! SnapEngage gives you amazing Hitch-like powers to make your customers feel like you are the only ones for them.

hitch-dance-lesson-oCourtesy of Sony Pictures

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Week of December 12th 2016 Release notes: WordPress KB searcher improvements

Greetings,

Over the past week we’ve made the following changes:

  • Removed the use of Flash for the copy to clipboard option in the Admin Dashboard

We have some exciting changes coming in the new year so be sure to continue to watch this space!

Cheers!

Put Down the Phone and Start Chatting

Don’t keep your customers waiting –
offer them live chat for immediate help

Written by Claudia Arco, SnapEngage Sales
with contributions from Kent Riggs, SnapEngage Sales

Social media has done an excellent job of giving us a sounding board for when we’re unhappy. The first thing we do is tweet right at the brand in hopes of finding some resolution in the hope that someone is listening. What we hear is opportunity. Let’s paint a disastrous picture…

untitled-design-2You’ve made the sale! Congratulations! However, when your gizmos arrived at your customer’s doorstep there was a piece missing in the box. It happens. So the new customer tries emailing your support staff and is met with your automated response email that you’ve received their ticket. 24 to 48-hour response time is common. Ticket resolution will be another 24-48 hours.

A sense of urgency takes over and the customer really wants to know what’s happening with their incomplete gizmo. This prompts a phone call. You’re a successful business and there are acceptable timeframes to offer customer support. Your customer (with temperature rising) dials the phone and tactfully navigates the menus to land on hold. Waiting. Again. They paid for your product! They’re ready to use your awesome goods yet here they sit.
Continue reading “Put Down the Phone and Start Chatting”