Improved emoji support for SnapEngage clients and visitors
We’re excited to announce that we recently added expanded emoji support to our live chat interface on both the client and visitor sides. So, now, whether you’re chatting with your team or chatting with your website visitors, you can say what you want to say with emojis. The new release brings the following enhancements:
Improved image library
We’ve added an expansive library of commonly (and not-so-commonly) used emojis so every emotion, symbol and reaction is at your fingertips. From animals to food to sports, whatever you have to say, you can now say with an emoji!
Easier search and selection
Intuitive and accessible search functions in the Chat Portal make finding your desired emoji easy and convenient. Use simple keyboard shortcuts or search our categorized library of emojis right in the message bar.
All of the emojis that we’ve made available to agents in the SnapEngage Chat Portal will be displayed in the visitor chat window.
So, all of this emoji work got us thinking… How did these seemingly silly little symbols become important enough to make it into our product roadmap, span a couple sprints with our dev team, and warrant a big announcement? Well, we went searching… Continue reading “The Benefits of Emojis In Live Chat”