A notable change introduced this past week was to enhance how chats were being managed while in the waiting queue. Prior to this enhancement, some routing inconsistencies were possible. We will continue to deliver improvements in our chat routing infrastructure to ensure the highest levels of performance and reliability.
SnapEngage Recognized Among Top 50 Second Stage Companies in Colorado
We’re excited and honored to announce that SnapEngage has been named a 2016 Colorado Company to Watch. Colorado Companies to Watch honors second stage companies that develop valuable products and services, create quality jobs, enrich communities, and create new industries throughout Colorado. SnapEngage was one of 50 winners selected from over 1,000 nominations.
“We are honored to be recognized among such elite company in the Colorado business community,” says Jerome Breche, Co-Founder & CEO of SnapEngage. “I attribute our company’s success to our amazing team who continue to drive and inspire me every day. On behalf of everyone at SnapEngage, we congratulate all the other winners and thank the award committee for this presitigious accolade.”
A few SnapEngage team members had the privilege of accepting the prestigious award at a gala awards dinner in Denver on Friday, June 17th. The night offered winners, business leaders and community ambassadors the opportunity to take a break from helping fuel Colorado’s economy and come together to celebrate each other. Governor John Hickenlooper delivered the keynote address, commending all of the winners and inspiring each of us to continue to dream big.
“We are pleased to recognize SnapEngage for their outstanding contribution in fueling the economic fire of Colorado. Thank you SnapEngage,” says Sean Nohavec, Colorado Companies to Watch Board Chairman. Continue reading “SnapEngage Named Colorado Companies to Watch Winner”
Introducing a more complete and accessible chat history for agents
Agents are no longer limited by their Chat Portal browser session to access their recent closed chat history. Our newest release makes visitor chat history more readily available to agents within the Chat Portal. While complete chat transcript log history remains restricted to the Account Administrator, we recognize that agents often need to refer back to recent visitor chats to view what was said and plan follow-up actions.
The new ‘Closed Chats’ tab within the Agent Chat Portal displays a history of all visitor chats that occurred over the past two days, chronologically ordered from most recent to oldest. So now agents can easily scroll through recent chats, click on a chat session and view the complete chat transcript right in the Chat Portal window. Continue reading “Improved Visitor Chat History in the Chat Portal”
For this week we made the following changes:
- Improved the messaging to the agent when they are disconnected from the Chat Portal.
- Improved proactive chat rule processing when certain characters are used.
- A new privacy option was added to not show the history of past chats with the same visitor to agents within the Chat Portal.
- Various visitor side performance enhancements.
- Fixed an issue where the feedback link (“Pre-chat / Offline form options”) checkbox in the Settings -> Option tab wasn’t always showing as selected.
What we’ve learned from doing almost 5 company retreats
One of the highlighted employee perks at SnapEngage is the annual company retreat in ‘exotic locations’. [Sidebar: This year we’re heading to Maine, so depending on your background, this may or may not fit into the ‘exotic’ category, but nevertheless, it’s a beautiful place to visit!] Past locations include: Dominican Republic, Mexico (twice) and Iceland. But the retreat is so much more than a perk.
The obvious benefit of the retreat is that it provides an opportunity for our two geographically divided teams (from Boulder and Berlin) to really come together and connect, beyond our daily video conferences.
How the retreat benefits our clients
Aside from the team-building benefits, our true intentions for the retreat center around enhancing our client experience. We know that our success hinges on the success of our clients. So we take a few days out of the day-to-day office environment to celebrate successes, reflect on shortcomings, discuss short-term planning and strategize our long-term vision. Continue reading “Why We Believe In Company Retreats”