Better Customer Support With Less Effort? Yes.
How would you like to answer customer support questions in a matter of seconds without ever moving your mouse or even touching the keyboard? You might be telling yourself this ability simply isn’t plausible, but with SnapEngage’s new Intelligent Pre-Chat feature it’s actually very simple.
What is It?
Intelligent Pre-Chat is a feature that allows visitors to quickly get answers to FAQ’s by providing customers with a relevant list of support articles, FAQ’s, and blog entries in a matter of seconds. This allows visitors to be immediately directed to a list of possible solutions without having to leave the chat box.
Lets take a look at how this feature works and how to enable it for the benefit of your website visitors: Continue reading “Intelligent Pre-Chat, Empower Customers to Find the Right Answers Before you Do.”