October 11th, 2013 – Release Notes: Email integration – Send chat transcripts to agent’s email

Hello everyone!

We are happy to announce a new feature for our “Email integration.” Starting today, you now have the option to send an additional copy of every chat transcript to your agents’ email. (Web Client agents only.)  After each chat closes, the chat transcript will be sent to the agent who handled the chat.

How do you do that? Log in to your SnapEngage settings page, and go to the “Integrations” tab.

Click to open the ‘Advanced’ section, and you will see a new option : “Send chat transcripts to your agents’ email.”

agents_mappings

Set it to “ON” and click “Save.”

That’s it! You’re ready to go!