Good morning, here a few late Spring updates delivered today:
- New option to automatically set the chat team status to unavailable when the waiting queue reaches a set size:
- Pushing a customer to a Zendesk article will no longer embed the article but will just redirect the visitor to it, as Zendesk now prevents the embedded display; this change is especially important for customers using the knowledge base search with Zendesk in the SnapEngage web client.
- The My Account menu in the dashboard top right is now directly visible (no longer hidden below the account email address).
- Customer accounts with over 15 widgets have a new way to select the widget they want to work with instead of the drop down menu.