June 6th, 2013 – Release Notes: Chat queue management,

Good morning, here a few late Spring updates delivered today:

  • New option to automatically set the chat team status to unavailable when the waiting queue reaches a set size:

2013-06-06_chat_queue_management

  • Pushing a customer to a Zendesk article will no longer embed the article but will just redirect the visitor to it, as Zendesk now prevents the embedded display; this change is especially important for customers using the knowledge base search with Zendesk in the SnapEngage web client.
  • The My Account menu in the dashboard top right is now directly visible (no longer hidden below the account email address).
  • Customer accounts with over 15 widgets have a new way to select the widget they want to work with instead of the drop down menu.