Someone is having a birthday…

Web Client BirthdayToday the SnapEngage Web Client turns one year old! Can you believe it has already been a year since we introduced this burbling, burping, bundle of bits and bytes into the world?! They grow up so fast *sniffle*… ah but what an exciting year it has been! There have been many back end improvements to the stability of the client to make sure it is running in tip top shape and shuffling communications between your visitors and agents at lightning speed. To highlight a few: Continue reading “Someone is having a birthday…”

May 17th, 2013 – Release Notes: Salesforce Campaign Id support

Happy Friday SnapEngagers!

Today we’re excited to announce Salesforce Campaign Id support.

If you currently use the SnapEngage Salesforce Integration to create and update Leads, you can now connect directly to an active Campaign. All you need to do is login and head to the Integrations setting page, select your Campaign, Save and your’re ready to start tracking campaigns ย ๐Ÿ™‚

salesforce_campaign

Bite sized customer service tip: Facilitate agent communication

An open structure for communicating among your agents is vital for sharing best practices, responding to the unusual request, and spreading the latest video to go viral on youtube. (Just donโ€™t mention to my boss we use it for the last of those.)
Encourage your customer support team to work in an environment where they can ask questions of each other without getting up from their desk or use an online forum for your agents to have a group chat. If your current chat system does not support group chat consider using one with Skype, Gtalk or team messaging in the SnapEnagage web client.

New Feature: Team Messaging for Web Client

Team Chat Room
A great way to get help from your team (and even though Jerome didn’t like my meme… see what I did right there?)

Announcing an exciting new feature today as we have decided to “Pimp your Web Client” with the added ability to have chats with your team members directly inside the web client, no need to use an external service. If you are currently using the Google Talk integration or the Skype integration and have been holding out on making the switch because your team uses those tools to chat amongst themselves, wait no more! Continue reading “New Feature: Team Messaging for Web Client”