Today the SnapEngage Web Client turns one year old! Can you believe it has already been a year since we introduced this burbling, burping, bundle of bits and bytes into the world?! They grow up so fast *sniffle*… ah but what an exciting year it has been! There have been many back end improvements to the stability of the client to make sure it is running in tip top shape and shuffling communications between your visitors and agents at lightning speed. To highlight a few: Continue reading “Someone is having a birthday…”
Happy Friday SnapEngagers!
Today we’re excited to announce Salesforce Campaign Id support.
If you currently use the SnapEngage Salesforce Integration to create and update Leads, you can now connect directly to an active Campaign. All you need to do is login and head to the Integrations setting page, select your Campaign, Save and your’re ready to start tracking campaigns 🙂
Hello – We have a special update today for everyone that uses our web client with Firefox. We’ve added ogg files for all of the sound notifications that can be configured so that Flash is no longer required. Enjoy!
— Operator variables are now added to the case view link on the Logs page
Announcing an exciting new feature today as we have decided to “Pimp your Web Client” with the added ability to have chats with your team members directly inside the web client, no need to use an external service. If you are currently using the Google Talk integration or the Skype integration and have been holding out on making the switch because your team uses those tools to chat amongst themselves, wait no more! Continue reading “New Feature: Team Messaging for Web Client”