For The Developer In Your Life, A SnapEngage Treasure Chest

Pondering PugHave you ever wanted to fiddle with a SnapEngage setting? Do you often find yourself pondering the impossible and wondering, “What if?”

If you or someone you know is suffering from this condition known as “changealtertweakcustomizeritis” do not fear as we have just the solution for you.

Announcing! A new site dedicated to the developer/geek/code monkey/pretty much the most awesome person you know in your life that is always searching for the holy grail of APIs, functions and things called “snippets”!

This amazing repository of knowledge is an ever evolving knowledge base with a technical focus that endeavors to collect and maintain all things SnapEngage developer related. You will find things like presetting email addresses for logged in customers, changing proactive timers, even disabling sounds! Stop on by or send your favorite developer the link so that they can dig right in and start coming up with all sorts of new things to test, try, and experiment with. Trust me you will be glad you did!

April 25th, 2013 – Release notes: Linkification of email addresses and fixes

Greetings – It seems like we have been “slacking” a bit in posting updates here over the past couple of weeks. There were a few changes today:

  • When the agent shares an email address with the visitor, the address is linkified with a “mailto:” to allow the visitor to click on it to send an email
  • The get contact open API plugin now accepts an endpoint URL with parameters, such as a security token

Bite Sized Customer Service Tips: Sharing Success

Proper Ingredients
Today Blake, (one of our resident SnapEngage Customer Super Heroes and a culinary wizard when it comes to easily digestible, snack-sized tips on customer service) will be dropping some of his knowledge on whipping up a great customer service experience in an ongoing series of posts. So keep your knives sharpened and your apron on while we lay out some awesome ingredients and great recipes to make your customer service team the envy of the block. With that, Blake, take it away!

“There is nothing more important to the vitality of your business than keeping your customers happy.” Continue reading “Bite Sized Customer Service Tips: Sharing Success”

Security Alert: WordPress websites worldwide are under attack

wordpress-logo-notext-rgbThe news broke in a big way on Friday, April 12th, that a massive attack was underway all over the world, targeting websites running WordPress. Since we have quite a number of customers running SnapEngage on WordPress sites, we wanted to do our part to get the word out. This is a brute-force attack, originating from over 90,000 IP addresses worldwide. (Brute-force attack means the attacking system tries an endless number of common passwords, password variations, and strings of words and numbers in hopes that one of them will work.) Continue reading “Security Alert: WordPress websites worldwide are under attack”