Happy Friday Everyone – a couple of updates for today:
The visitor user interface is now available in Greek.
We’ve added a widget status icon next to the current widget name. The icon will be green if live chat is enabled, at least one agent is online, and the widget is within the hours of operation or hours of operation is not set.
Social media has changed almost everything about the way customers shop and the best way to reach those customers. In fact, even traditional brick and mortar businesses are finding that in order to compete with online businesses, they’ve had to adapt, paying special attention to customer engagement.
Are you looking for a way to increase the conversion rate of your website? If you’ve tried other avenues and nothing seems to be giving you the results you want, it might be time to try using a live chat feature on your website. Live chat has many advantages that have businesses all over the world feeling that this was a feature they wish they’d tried sooner. However, it’s never too late to get started using live chat on your website, we can recommend a good one. Continue reading “Live Chat Results In Increased Conversion Rate”→
We are very pleased to announce a new feature that allows you to connect your agent’s SnapEngage web client directly into your existing knowledge base. Currently the available connections are Zendesk, WordPress, and Mindtouch. For your agents this is a huge time saver as they won’t need to open a separate tab or browser to access your Knowledge base and its wealth of knowledge.
With our rather stellar Salesforce integration we were very excited about the prospect of what a Salesforce+desk.com product would mean for us. Pairing your desk.com help desk with SnapEngage is an excellent way to create customer WOW!
You are already having great conversations on your site, engaging in realtime and helping site visitors get the information they need with guided browsing.
You are fully utilizing the call-me feature and incorporating phone support along with your chats and cases from email support.
Now all this magic brews together with your desk.com account by making sure every chat is sent directly into the help desk and creates cases for your agents to interact with directly inside desk.com.
We can speak from experience that the SnapEngage and desk.com integration is top notch and as smooth as silk. We want to give our customers as many choices as possible when it comes to integrating SnapEngage chat into an existing workflow. As one of the top requested integrations, working with desk.com is a no brainer. In terms of customer satisfaction, the response has been overwhelmingly positive!
We look forward to continuing our relationship and working together to bring innovative features to our community and the business community at large.
If you haven’t yet tested out the SnapEngage and Desk.com integration, pop on over to the Help Portal and learn how!