At SnapEngage we are all about joining forces with other awesome web solutions. Like any other super hero team fighting lousy customer service we always like to have a full arsenal at out disposal. The newest tool to help SnapEngage and our loyal troops combat this menace is the aptly named Assistly! If you have been looking for a full featured HelpDesk to:
- Keep all your support in one place
- Monitor customer experience on social media
- Create a self service center
- Have happy agents
- Make sure no ticket goes left unanswered
Look no further! Assistly is well suited to help manage those support tickets as effectively and efficiently as possible. Need to address something on your social networks, not a worry with Assistly you can bring all those conversation together into one place and respond directly. Let’s say you are chatting away via SnapEngage’s super slick Chat App for Facebook and don’t see the comment from Little Jimmy about how much he loves your product. Never fear Assistly is here, the comment will actually show up directly in the agent console and you can send that love right back to Little Jimmy.
One of my favorite parts of Assistly is how well integrated the Knowledge Base is with the ticketing system. Need to respond to a ticket with an article from the KB, just a click away. Have responses you use often? There’s a macro for that. I can attest the agent experience is a breeze and very natural to pick up. Not only was Assistly super easy to set up, super easy to integrate with SnapEngage it was super easy to start using; it just works!
I know you are saying Assistly with SnapEngage DOES sound pretty awesome. Well we really want you to find out for yourself and to make the proposition dang near impossible to resist (we are talking chocolate cake irresistible) we are giving you 2 months of SnapEngage FREE! To take advantage of this great offer please contact us directly once you have your Assistly account and we will make magical things happen!
As always let us know of other integrations you would like to see us work on.