SnapEngage Saves the Day

Almost daily we get to hear some really great story from our customers about how SnapEngage has impacted them or their business directly. The team has often sat back (just kidding we never have time to sit back) recounting the best tales of the day. Then we figured why keep all this gooey goodness to ourselves, we should share! So that’s exactly what we are going to do, share the great stories from you our customers.

Our first story comes from Laura Roeder who recently started using SnapEngage on her website. We met Laura at SXSWi earlier this month over some tasty Mexican food and equally tasty conversation. Laura is a firecracker of knowledge when it comes to using Social Media on par with the Jalapeño in my tacos.

Laura was intrigued when we started talking about SnapEngage and wanted to give it a go on her own site. After only a week or so of using SnapEngage she sent us this little gem.

“It was about close to midnight New York time and a message came in from a reporter in Japan – he was looking for an expert quote for a story that would run on one of the biggest international news bureaus and he needed it as soon as possible.
SnapEngage allowed me to respond to him immediately and jump on the opportunity – who knows if he would have bothered to fill out our contact form.
As a result, I was quoted in his story the next day. It’s my most impressive press clipping yet! I started using SnapEngage to connect with prospects but I’m discovering so many unexpected side benefits as well. It’s a must-use tool for an online business.”

We think that is the bee’s knee’s and further proof that you never know when or where SnapEngage is going to come to your rescue and save the day, or at the very least lead to international stardom!

Do you have an awesome story about SnapEngage saving your day? An epic tale that includes you wielding SnapEngage like the knights of old and slaying customer problems left and right. Have you made a sale that would make Mr. Monopoly himself green with envy? Please leave a comment below, poke us on Facebook, Tweet at us or even use that antiquated system called email! We would love to hear from you.

Meet RapLeaf, SnapEngage’s newest Plugin

Ever wanted to know a little bit more about the people that you chat with on your site?

Now you can using SnapEngage’s newest plugin RapLeaf!

Rapleaf’s goal is to personalize the customers’ online experience. To do this, they help businesses better understand who they are engaging with so they can show more relevant content and allow for a better customer experience. You can learn more about what they do at their website:  TowerData (formerly RapLeaf).

To enable this plugin for your SnapEngage account simply login, go to the Plugins Tab of the configurator and click on the RapLeaf icon to get age, gender and location information for free. If you have a RapLeaf API key you can input that as well to get even more information. Now you will receive more detailed information at the beginning of your chats.

Feel free to test out the new plugin and let us know what you think. As always if there are other plugins you would like to see please let us know!