January 8th 2013 – Release Notes: Fixes

Greetings – a couple of small changes for today:

  • Fixed how we format city names that come to use from our geo location service, so that city’s like “ottignies-louvain-la-neuve” are formatted to “Ottignies Louvain La Neuve” (rather than “OttigniesLouvainLaNeuve”)
  • Fixed an issue what would sometimes cause the status icon to “spin” for up to a minute after the agent signs into the web client.
  • The JavaScript event API has been extended with a new function, beforeCallMe, allowing the use of alternative click-to-call solutions in place of the default SnapEngage voice service. This feature is still experimental. Documentation will be added once this is fully supported.