TRUSTe European Safe Harbor certification

This is a website owned by SnapEngage, LLC.

If you have any comments or questions you may address them to our customer service department at [email protected], by telephone at +1 (303) 647-9222 or via mail addressed to SnapEngage Customer Service, SnapEngage, LLC, at 1919 14th St, Suite 505, Boulder, CO.

SnapEngage, LLC (“SnapEngage”, “we”) owns and runs SnapEngage.com (the “Website”). A link to this privacy policy is included on the about page of the Website. SnapEngage respects the privacy of its users. This document explains how SnapEngage will use the information that you provide to us via the Website. SnapEngage may amend this privacy policy from time to time. If SnapEngage does so, the revised privacy policy will be posted on the Website. SnapEngage has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers the website SnapEngage.com. TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at [email protected]. If you are not satisfied with our response you can contact TRUSTe here.

  1. Information Collected.
    1. Email Address. You are not required to provide personally identifiable information to visit the Website or to watch publicly available information; however, in order to take advantage of certain features you need to provide your email address. Account-related activities on the Website, such as widget configuration or viewing of secured cases, requires that a registered email address is used by the Website. We use your email address to operate, maintain, and provide to you the general and personalized features and functionality of the Website. We do not use your email address to send commercial or marketing messages without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out by following the directions in the email. SnapEngage reserves the right to use your email address without further consent for non-marketing or administrative purposes (such as notifying you of major Website changes or for customer service purposes). We also reserve the right to contact you regarding violation of this privacy policy, the Terms of Service or any other law or applicable regulation or policy.If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or delete it by making the change on our member information page or by contacting us by telephone or postal mail at the contact information listed above. We will respond to any request within 30 days.We will retain your information for as long as your account is active or as needed to provide you services. Please contact us if you wish to cancel your account or request that we no longer use your information to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
    2. We also store encrypted 3rd party system credentials or API token so that you can either receive offline requests and chat transcripts by email or directly in your preferred Help Desk, CRM or Bug Tracker.
    3. Aggregate usage data. SnapEngage may collect data on all users, including data about their usage of the site and its various features, but it is anonymous except as described below under the IP Addresses section. We use this information to improve and enhance the Website.
    4. Display Name (Alias). Your display name (not your email address) is displayed to widget users for real time chat or the purpose of notifying them of their support request.
    5. Cookies. Account use of the Website requires the use of cookies for purposes such as session handling. Except as provided in Section 4, below, no personally identifiable information stored in the SnapEngage cookies will be shared with outside companies for any purpose without your permission.
  2. Storage and Disclosure of Your Activity. By using the Website, you understand that your support requests and other activity are saved on our servers as a matter of operation. To the extent that your activity includes personally identifiable information, such information may be saved on our server(s) and may be disclosed to other users of the Website as determined by access permissions. SnapEngage may disclose logs in legal proceedings in the same manner as other personally identifiable information as described in Section 4.
  3. IP Addresses. SnapEngage collects logs of IP addresses of visitors to the Website for administrative and analytical purposes. SnapEngage does not, as matter of routine, collect any personally identifiable information through its collection of IP address. However, in cases of suspected abuse or service problems, SnapEngage may use an IP address in conjunction with other personally identifiable information to enforce our Terms of Service and/or to protect or troubleshoot the Website, its users or others who may be affected.The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. Please contact us if you have any questions about security on our Web site.
  4. Sharing of Information. SnapEngage will share your personal information with third parties only in the ways that are described in this privacy statement. We may share personally identifiable information with third parties in the following cases:
    1. to companies that provide services to help us with our business activities such as our payment processor. These companies are authorized to use your personal information only as necessary to provide these services to us.
    2. in cases of abusive behavior or suspected violations of the Terms Of Service of either the Website, we may share personal information, including IP address, with that service in order to investigate the violation and to take appropriate action;
    3. to respond to subpoenas, court orders, or legal process, to prevent fraud or imminent harm, or to establish or exercise our legal rights or defend against legal claims; and/or
    4. in the event that SnapEngage is acquired by or merged with another company, SnapEngage will transfer information about you to that other company.
  5. Notification of Changes. From time to time, SnapEngage may use your information for new, unanticipated uses not previously disclosed in our privacy policy. We will post policy changes to our Website at this location to notify you of any future changes prior to when they become in effect and will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Web site periodically.
  6. Third-Party Advertisers, Links to Other Sites. The Website may contain links to and media and other content such as advertisements from other companies. In addition, such third-party ads, media and content may also contain external links. Our Site includes links to other Web sites whose privacy practices may differ from those of SnapEngage. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit. The third-party companies receive your IP address when serving such content to you and may also utilize other technologies such as cookies or web beacons. The use of cookies by our partners, affiliates, tracking utility company, service providers is not covered by our privacy statement. We do not have access or control over these cookies. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information. While SnapEngage does not provide any personally identifiable information to these third-party companies, we cannot and do not guarantee their privacy policies and practices. SnapEngage’s privacy policy does not apply to and we cannot control the activities, products or services of any third-party Website that may be reached through links from the Website.Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
  7. Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at [email protected] In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. To delete personal information from a previous chat, you must go to the website which it originated from and request for your information to be deleted from that site.With your consent we may post your testimonial along with your name. If you want your testimonial removed please contact us.
  8. SnapEngage complies with the U.S.–E.U. Safe Harbor framework and the U.S.-Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. SnapEngage has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view SnapEngage’s certification, please visit http://www.export.gov/safeharbor/

  9. Acceptance. This privacy policy is incorporated into and subject to the terms and conditions of SnapEngage Terms of Service, available on the Website. Use of the Website and the services offered thereby is subject to your compliance with the Terms of Service, which constitutes a legal agreement between you and SnapEngage. Each time you use the Website and the services offered thereby you signify and acknowledge that you have read, understood and agree to be bound by the Terms of Service, which incorporates the privacy policy and any applicable posted guidelines. Use of the Website and any services offered thereby signifies the acceptance of the Terms of Service and the Privacy Policy. If you do not agree with the terms of either of these documents, do not provide SnapEngage with any information and do not use the Website or the services offered thereby. Your continued use of the Website and the services offered thereby in light of changes to this privacy policy, the Terms of Service, or to the relevant principles thereof will signify your acceptance of the changes.

Updated as of: January 19, 2013