Team Plans
Business

/ month


4

chat agents included
/ additional agent

basic

integrations

full customization

Plus

/ month


8

chat agents included
/ additional agent

premium

integrations

full customization

white label

HIPAA compliance

priority tiers

Start your 15 day free trial now!

Or learn more about our awesome features:

Intelligent integrations
Business
Plus
Premier

Knowledge database

yes
yes
yes

Search your knowledgebase right from the web client chat dashboard. Currently compatible with WordPress, Zendesk, Mindtouch, UserVoice, and more to come.

Facebook

yes
yes
yes

Pivotal Tracker

yes
yes
yes

Basecamp

yes
yes
yes

Batchbook

yes
yes
yes

Desk.com

yes
yes
yes

FogBugz

yes
yes
yes

Highrise

yes
yes
yes

Jira

yes
yes
yes

Lighthouse

yes
yes
yes

UserVoice

yes
yes
yes

Zendesk

yes
yes
yes

Salesforce

yes
yes

Microsoft Dynamics CRM

yes
yes


Find out more about our CRM and Help Desk integrations.

Built for teams
Business
Plus
Premier

What is a Chat Agent?

Chat Agents are members of your team who can chat with your visitors. Each agent account is associated with an email address.

Add more agents

yes
yes
yes

Extra agents are per month per additional agent, and there’s no limit! So add as many as you need.

Easy chat transfer

yes
yes
yes

With a click of a button, (okay, two buttons) transfer a chat to another agent, support tier, or department.

Monitoring

yes
yes
yes

Our real-time dashboard provides overview information to your team leads to help them manage response time and keep an eye on chat volume.

Hours of operation

yes
yes
yes

Set your team’s hours and schedule, then offer visitors different contact options when they’re offline.

Team chat

yes
yes
yes

These persistent chat rooms and 1-to-1 secure chats ensure that your team is always connected and always on the same page.

Priority tiers

yes
yes

Sort your agents into separate tiers. Chat routing prioritizes the front-line agents. This lets you escalate complex support requests to a tech team, or transfer a promising lead to a senior salesperson, or simply move agents to a higher tier while they work on another task.

Multi-login and user roles

yes

Share access and control user permissions within your team. You can delegate access to admin role or provide limited access to reports only.

Multiple admins

yes

For big teams who need the extra flexibility, the Premier plan lets you set up multiple administrator accounts.

Agent training

yes

As a thank-you for signing up, you’re entitled to one free training session for either your agent team or your team trainer.

A beautiful experience
Business
Plus
Premier

Full customization

yes
yes
yes

Select a predefined style, or completely customize your Chat Box and Pre-Chat Form. You and/or your designers provide us with your design and we’ll do the coding for you.

See a few customization examples here.

Your buttons

yes
yes
yes

Use one of the click-to-chat buttons provided by SnapEngage, or create your own.

Your language

yes
yes
yes

SnapEngage is available in 30 languages and supports all special/non-latin characters.

White label

yes
yes

Starting with the Plus plan, you have the option to remove all SnapEngage logos from your chat forms. If you choose to create a custom form, feel free to brand your forms with your own logos.

Chat capabilities
Business
Plus
Premier

Unlimited chats

yes
yes
yes

We never limit the number of chats or offline help requests you can receive, even if you have a big team and high traffic, have no fear: our system scales with you. Our live chat powers sales and support teams for many high-traffic customers.

Shortcut messages

yes
yes
yes

Set up canned responses for commonly used messages to increase agent efficiency.

Pre-chat form

yes
yes
yes

Optionally collect additional visitor information before the chat starts.

Persistent chat

yes
yes
yes

The chat window stays up and stays in synch as your visitor browses through the pages of your site. Agents are also notified of page changes.

Co-browsing

yes
yes
yes

Instead of trying to explain where to find the answer, simply direct your visitor’s web browser straight to the page they’ve been looking for.

IM integration

yes
yes
yes

No new software to learn or install. Simply chat with your website visitors from Google Talk. (But we do recommend using our wonderful web client.)

Advanced web client

yes
yes
yes

No software to install. Just sign in and you’re ready to chat from anywhere. SnapEngage’s powerful and simple interface gives you the abilities and information you need.

Concurrent chats

yes
yes
yes

Each agent can chat with multiple visitors at the same time. You control of the maximum number of chats per agent.

Chat routing

yes
yes
yes

You can choose to notify all agents of an incoming live chat, and the first agent to respond takes it. Or assign a chat to a single agent based on their current chat count. (Routing respects your configurable maximum number of chats per agent setting.)

Simple offline form

yes
yes
yes

Your live chat support team may not be available 24 hours a day. That’s okay. Visitors can leave a simple message for your team to address later.

Call-Me

yes
yes
yes

With the click of a button, visitors can request a direct phone call from your agents. (Currently US & Canada only.)

Tech
Business
Plus
Premier

Multi-widgets

3
5
10

Setting up different chat widgets for different departments, websites, and languages will help you provide more targeted and efficient service to your visitors. Need to transfer from your Sales Team to your Support Team, or your English team to your Japanese team? No problem. Transferring across widgets is easy.

No ugly popup

yes
yes
yes

No need to worry about Pop-Up Blockers, because our chat is not a Pop-Up! The chat window is embedded in your website, and lives in the same window.

Unlimited sites

yes
yes
yes

SnapEngage works across all of your internet properties.

Secured

yes
yes
yes

TRUSTe Certified, SafeHarbor compliant, encrypted on your SSL website, other advanced security options available as well.

Fast

yes
yes
yes

SnapEngage will not impact your website’s initial-load performance thanks to Asynchronous Loading.

Javascript variables

yes
yes
yes

Pass information to your agents (and then your integration) via local JavaScript variables.

Expandable APIs

yes
yes
yes

Our product is designed to be flexible. You can use our API to develop your own plugins and extensions.

Google analytics integration

yes
yes
yes

Measure your live chat engagement from the analytics solution you’re already using with Google Analytics integration.

HIPAA compliance

yes
yes

Business Associate Agreement (BAA) Available on annual Plus and Premier plans

Detailed website visitor information
Business
Plus
Premier

Detailed visitor data

yes
yes
yes

Discover all kinds of useful information about your website visitor: their location, local time, weather, current webpage, entry page, OS and browser, and more are available.

Social discovery

yes
yes
yes

SnapEngage pulls together information about your visitors from Facebook, LinkedIn, Twitter, Google+, Klout and 22 other potential profiles based on their email address.

Technical support data

yes
yes
yes

You can provide better, faster support when you know your visitor’s operating environment. You’ll get information about their operating system, browser, and browser plugins right inside the web client chat dashboard.

Website data

yes
yes
yes

SnapEngage interacts with your site’s local JavaScript. You can provide extra information to your agents at the beginning of each chat via JavaScript variables, or pre-populate SnapEngage data–for example, providing your visitor’s email address to an agent if the visitor is already logged in to your site.

Engagement
Business
Plus
Premier

Proactive chat

yes
yes
yes

Automatically invite all your website visitors to chat, a live chat is initiated only if the visitor responds. This lets your live chat team focus on only those visitors who want or need to chat, instead of wasting time with manual invites.

Agent picture

yes
yes
yes

Create a more personal engagement experience with a smile.

Reporting
Business
Plus
Premier

Complete logs

yes
yes
yes

Review and export transcripts of your chat conversations.

Analytics reports

yes
yes
yes

Analyze the performance of your agents and your team with our robust data reports.

Weekly summary

yes
yes
yes

Once a week, key information about your team’s chat performance is compiled and emailed to you automatically.

Awesome support
Business
Plus
Premier

With a smile

yes
yes
yes

We’re happy to answer your questions and provide solutions. We also provide training and guide you through agent on-boarding.

International

yes
yes
yes

With offices in both Europe and the US, we’re available when you need us. Our support teams speak English, German, French, and Spanish. Our Pig Latin is a little rusty though.

Priority support

yes

You will have a direct phone number to use 24 hours a day, 7 days a week in case of emergency.

Terrible support

no
no
no

Nope. None. Never. We will always be awesome at support.