Features

Our Live Chat has a ton of features, and they are
going to make a big difference for you and your team.

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Intelligent Integration

We integrate with the workflow you’re already using, then we make it work better. Take a look at all the CRM and Helpdesk solutions we already work with, and know that we’re adding more all the time.

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Look and Feel Customization

Customize everything! The chat window, agent photos, Help-, Chat-, and Contact-buttons.

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Awesome Support

We’re happy to answer your questions and provide solutions. With offices in both Europe and the US, we’re available when you need us. We also provide training and guide you through agent on-boarding.

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Advanced Chat Portal

No software to install. Just sign in and you’re ready to chat from anywhere. Our easy and powerful interface gives you the abilities and information you need.

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Proactive Invitations

SnapEngage automatically invites your visitors to chat, so you don’t have to waste time monitoring unresponsive chats. You and your team can focus on only those visitors who want to talk.

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Fast

SnapEngage will not impact your website’s initial-load performance thanks to Asynchronous Loading.

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Unlimited Sites

SnapEngage works across all of your internet properties.

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Agent Picture

Agent portraits create a more personal engagement experience for visitors. Don’t just ask how you can help, ask it with a smile.

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Simple Offline Form

Your live chat support team may not be available 24 hours a day. That’s okay. Visitors can leave a simple message for your team to address later.

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Co-Browsing

Instead of trying to explain where to find the answer, simply direct your visitor’s web browser directly to the page they’ve been looking for.

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Multi-Widgets

Using different chat widgets for different departments, websites, and languages will help you provide more efficient service to your visitors.

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Expandable

Our product is designed to be flexible. You can use our API to develop your own plugins and extensions.

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Google Analytics Integration

Measure your live chat engagement from the analytics solution you’re already using with Google Analytics integration. (Spoiler alert: it’s going to be big.)

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Real Time Activity Monitoring

Our Real-Time dashboard gives your team leader an overview of agents’ activity.

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Easy Chat Transfers

With the click of a button, transfer a chat to another agent, another support tier, or another department.

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Flexible Assignment Rule

Choose between Round Robin and Broadcast style, create assignment rules so your agents don’t get overwhelmed.

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Call Me Requests

With the click of a button, visitors can request a direct phone call from your agents. (US & Canada only.)

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International

Available in 30 languages for your website visitors. We support all special/non-latin characters. Operator interface and SnapEngage support available in English, German, French, and Spanish.

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Facebook Fan Page Chat

Chat directly with your fans and followers from inside Facebook while still taking advantage of the unique features SnapEngage provides.

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Knowledge Database

Search your knowledgebase right from the chat dashboard.

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No Ugly Pop-Up

Our chat won’t be blocked by a Pop-Up Blocker because it’s not a pop-up! The chat window lives right on top of your website, in the same window.

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Secure

TRUSTe Certified, SafeHarbor compliant, encrypted on your SSL website, other advanced security options available as well.

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Persistent Chat

The chat window stays up and stays in synch as your visitor browses through the pages of your site.

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Shortcut Messages

Speed up your agents’ support chats by creating shortcuts to often-used responses and co-browsing redirects.

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Javascript Variables

We can collect additional information for you about your visitors. For example: grabbing their info based on your site’s Javascript.

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Hours of Operation

Set your team’s hours and schedule, then offer visitors different contact options when they’re offline.

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Configurable Click-to-Chat Buttons

Use one of our provided buttons, use your own button, or write your own HTML and Text. Place the button anywhere on your website: floating, at the window’s edge, or inline on the page. Choose different buttons for when your team is online and offline.

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Social Discovery

We can pull information about your visitors from Facebook, LinkedIn, Twitter, Google+, Klout and 22 other potential profiles.

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It’s easy to install

Be up and running in no time. Sign up for your free trial and be ready to chat with your website visitors in minutes.